Privacy Policy

This is the privacy policy for Wave2 Systems. This Privacy Policy governs the collection, use, and disclosure of information when you use our SAAS(Software As A Service) ERP Product("Service"). By accessing or using the Service, you agree to the terms outlined in this Privacy Policy

1. Data sharing with affiliates Customer data will not be shared with any affiliates of Wave2 Systems
2. Data retention upon discontinuation Upon receiving notice from a customer to discontinue our services, we will promptly erase their data after a 45-day period. THis ensures that customer data is not retained unnecessarily after termination of services.
3. Data erasure upon non-payment If a customer fails to pay their subscription fee for 60 days, their data will be permanently erased from our servers. This policy ensures that inactive accounts do not retain sensitive data.
4. Access to customer data for support Wave2 Systems support staff or affiliate support personnel may access customer data when requested by customer for support purposes. We maintain strict confidentiality and security protocols to safeguard customer data during support interactions.
5. Access to user usage metrics Wave2 Systems retains access to user usage metrics of the systems for performance monitoring and security purposes. This includes monitoring system performance, identifying potential security threats, and enhancing overall user experience.
6. Termination of services for illegal activities Wave2 Systems reserves the right to terminate services if it comes to our notice that our services are being used for illegal purposes. We cooperate with law enforcement authorities to address illegal activities conducted through our platform.
7. User validation process Users of the Service must undergo validation by Wave2 Systems or affiliate staff before making any payments. This validation process ensures the integrity and security of our services.

Data security

We implement robust security measures to protect customer data against unauthorized access, disclosure, alteration, or destruction. These measures include encryption, access controls, regular security audits, and employee training on data protection best practices.

The security of your Personal Data is important to us, but remember that no method of transmission over the internet, or method of electronic storage is 100% secure. While We strive to use commercially acceptable means to protect your Personal Data, we cannot guarantee its absolute security.

Change to privacy policy

We reserve the right to update or modify this Privacy Policy at any time. Any changes will be effective immediately upon posting the revised Privacy Policy on our website. Your continued use of the Service following the posting of changes constitutes acceptance of those changes.

Contact us

If you have any questions or concerns about our Privacy Policy or data practices, please contact us:

1. By email techsupport@wave2systems.com
2. By phone +254 720 89 84 36

By using our Service, you acknowledge that you have read and understood this Privacy Policy and agree to be bound by its terms and conditions. Thank you for choosing Wave2 Systems!